Last Updated: 11-Aug-2025

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At Frostwood Resort, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard the data you share with us when you book a stay, visit our property, or interact with us online and offline.

 

1. Information We Collect

We may collect the following information:

• Personal Details: Name, contact number, email address, postal address, and identification details (as required for check-in by law).

• Booking Information: Dates of stay, room preferences, number of guests, and special requests.

• Payment Details: Processed securely through trusted payment providers. We do not store card details.

• Online Data: IP address, device type, and browsing activity on our website through cookies or analytics tools.

• Communication Records: Emails, messages, or calls exchanged with our team.

 

2. How We Use Your Information

Your information helps us to:

• Confirm and manage reservations

• Provide personalized hospitality services during your stay

• Send booking confirmations, receipts, and important updates

• Improve our website, services, and guest experience

• Share special offers or promotions (with your consent)

• Comply with legal, tax, and security requirements

 

3. Sharing of Information

We do not sell your data. We may share it only with:

• Service Providers: Booking platforms, payment processors, or IT service partners who help us operate efficiently.

• Legal Authorities: If required under applicable laws or government regulations.

 

4. Data Security

We use secure systems and protocols to protect your information from unauthorized access or misuse. While we take every precaution, no method of transmission over the internet is completely secure.

 

5. Cookies & Website Tracking

Our website uses cookies to improve browsing experience, analyze traffic, and customize content. For full details, see our Cookie Policy.

 

6. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing communications at any time

• Request details of the personal data we hold about you

To exercise these rights, contact us at connect@thefrostwood.com

 

7. Updates to This Policy

We may update this policy occasionally. The revised version will be posted on our website with a new “Last Updated” date.

 

8. Contact Us

If you have questions about our privacy practices, please contact:

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Address :

Majkhali, Ranikhet, Uttarakhand 263645

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Phone : 

+91-7060507064

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Email : 

connect@thefrostwood.com

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